Privacy Policy

1. Who we are

Arch Span Ltd is a company registered in England and Wales under company number 17168979. Our registered office is 61A Bridge Street, Kington, HR5 3DJ.

2. Information we collect

Depending on your interaction with us, we may collect:

• Your name, email address and telephone number.
• Project descriptions, dimensions, locations, drawings and photographs.
• Correspondence, quotations, order and project-management records.
• Technical information such as IP address, browser details, referral information and server-security logs.
• Website usage information through Google Analytics, but only where you have accepted analytics cookies.

3. How we collect information

We collect information when you submit an enquiry, contact us by email or telephone, work with us on a project, provide services to us, or use our website. We may also receive relevant project information from another person involved in the same enquiry or project.

4. Why we use your information

We use personal information to:

• Respond to enquiries and assess proposed projects.
• Prepare quotations and take steps requested before a contract.
• Manage orders, projects, suppliers, deliveries and customer relationships.
• Operate, secure and improve our website and prevent spam or misuse.
• Maintain business, tax, accounting and legal records.
• Establish, exercise or defend legal claims.

5. Our lawful bases

We rely on steps taken at your request before entering a contract, performance of a contract, our legitimate interests in operating and protecting the business, compliance with legal obligations, and consent where required for non-essential analytics technologies.

6. Cookies and analytics

The website stores a necessary preference record so it can remember whether you accepted or rejected non-essential analytics.

Google Analytics is not loaded unless you select “Accept analytics”. When accepted, Google may set cookies such as _ga and _ga_* to help us understand website use. Analytics identifiers are configured to expire after up to six months.

You can change your decision at any time through the “Cookie Settings” link in the website footer.

7. Who we share information with

Where necessary, information may be shared with hosting, security, email, analytics and technology providers; professional advisers; contractors and suppliers involved in a project; payment or delivery providers; and public authorities where legally required.

We do not sell personal information.

8. International processing

Some technology providers may process information outside the United Kingdom. Where this occurs, we require an appropriate legal safeguard, such as an adequacy regulation or approved contractual protections.

9. How long we retain information

Enquiries that do not progress are normally retained for up to 24 months after the last meaningful contact. Contract, project, accounting and legal records may normally be retained for up to six years or longer where the law or an active dispute requires it. Temporary anti-spam and security records are retained only for limited operational periods.

10. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to processing, request portability, and withdraw consent. Withdrawing consent does not affect processing carried out before withdrawal.

To exercise a right, email [email protected]. We may need to confirm your identity.

11. Complaints

Please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner’s Office.

12. Automated decisions

We do not use automated decision-making that produces legal or similarly significant effects for individuals.

13. Changes to this policy

We may update this policy when our services, legal obligations or use of personal information changes. The latest version will be published on this page.